Refund Policy

1. Overview

At Book Baby (“we”, “our”, “the company”), we are committed to delivering high-quality publishing and related services. Because our services involve time, expertise, planning, and digital execution, this Refund Policy explains when refunds may or may not be granted.

By purchasing any service from Book Baby, you agree to this Refund Policy.

2. Upfront Payments

Our services require full or partial upfront payment before work begins.

Upfront payments secure your project slot, allocate resources, and initiate preparation and planning. As such, certain payments may be non-refundable once work has started.

3. Eligibility for Refunds

Refund eligibility depends on the stage of the project:

a) Before Work Has Begun

If you request cancellation before work has started, you may be eligible for a partial refund. Administrative, processing, and transaction fees may be deducted.

b) After Work Has Started

Once work has begun — including planning, research, editing, formatting, design, or consultation — refunds are generally not available, as resources and time have already been allocated to your project.

c) Completed Services

No refunds will be issued for services that have been fully delivered or completed.

4. Client Delays or Inactivity

If a client becomes unresponsive or fails to provide required materials within a reasonable timeframe, the project may be placed on hold.

Refunds will not be issued due to client delays, inactivity, or failure to provide necessary information.

5. Revisions & Corrections

We strive to ensure client satisfaction. If you are not satisfied with an aspect of your service, please contact us. Where applicable and within the agreed scope of work, we may offer revisions to address concerns.

Revisions do not qualify as grounds for refunds unless otherwise stated in your service agreement.

6. Non-Refundable Services

The following are generally non-refundable:

• Services already delivered or completed

• Custom design work

• Editing and formatting services once initiated

• Marketing or promotional services once launched

• Third-party costs (e.g., advertising fees, platform fees, ISBN purchases)

7. Chargebacks & Payment Disputes

By purchasing our services, you agree to contact Book Baby directly to resolve any billing concerns before initiating a chargeback or payment dispute.

Unauthorized chargebacks may result in suspension of services and potential legal action.

8. Exceptional Circumstances

We reserve the right to evaluate refund requests on a case-by-case basis in exceptional situations. Any approved refund will be issued using the original payment method.

9. Processing Time

If a refund is approved, please allow 5–10 business days for processing. Processing times may vary depending on your financial institution.

10. Contact Information

If you have questions about this Refund Policy or wish to request a cancellation review, please contact us:

Email: info@bookbaby.com
Phone: